Refund Policy
1. Introduction
At Sharadee Natural Cosmetics (Pvt) Ltd, customer satisfaction is important to us. This Refund & Return Policy outlines the conditions under which order cancellations, refunds, and replacements are accepted. By placing an order through our website, you agree to the terms described below.
2. Order Cancellation
Orders may be canceled within 6 hours of placing the order or before the order has been dispatched, whichever occurs first. Once an order has been shipped or handed over to the courier service, cancellation is no longer possible. Customers are encouraged to review their order details carefully before completing the purchase.
3. Returns Policy
Due to the nature of our products, which include personal care and cosmetic items, we currently do not accept returns for reasons such as change of mind, dissatisfaction, or personal preference. Returns are only accepted in cases where the product received is damaged, defective, or incorrect.
4. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or incorrect, you must notify us within 48 hours of delivery.
To initiate a request, customers are required to provide:
Clear photo evidence of the issue
Order number and delivery details
Once the issue is reviewed and verified by our team, we will proceed with a replacement or refund, depending on the situation.
5. Refund Policy
Approved refunds will be processed within 7–10 working days after verification. Refunds will be issued using the original payment method used during checkout. Please note that processing times may vary depending on the payment provider or bank. Shipping charges, if applicable, are non-refundable unless the issue is caused by an error on our part.
6. Replacement Policy
In cases where a replacement is approved, the replacement product will be dispatched as soon as possible at no additional cost to the customer.
7. Non-Eligible Refunds
Refunds or replacements will not be provided for:
Requests made after 48 hours of delivery
Products damaged due to improper handling or misuse
Orders canceled after dispatch
Change of mind or personal preference
8. Policy Updates
Sharadee Natural Cosmetics (Pvt) Ltd reserves the right to update or modify this Refund & Return Policy at any time without prior notice. Changes will be effective once published on this page.
9. Contact Information
For questions, concerns, or assistance regarding order cancellations, refunds, or replacements, please contact us:
Sharadee Natural Cosmetics (Pvt) Ltd
Address: Sharadee Natural Cosmetics Pvt Ltd, Nadun Uyana, Godawa, Kamburupitiya, Matara, Sri Lanka.
Phone: 071 653 0470
WhatsApp: 078 745 6886
Email: info@sharadeenaturals.lk
Website: sharadeenaturals.lk
You may also reach us through the Contact Us form on our website. We aim to respond to all inquiries promptly.